Shipping and Delivery Policy

Shipping & Delivery Information

Cut-off Time: 22:00 (GMT-03:00) Brasília Standard Time (São Paulo)
Order Processing Time: 1–3 business days (Mon–Fri)
Delivery Time: 4–8 business days (Mon–Fri)

Carriers We Use

We ship orders using:

Empresa Brasileira de Correios e Telégrafos (ECT) (Brazilian Postal Service)

Order Tracking

All orders include a tracking code that can be checked through the official Correios website:

https://rastreamento.correios.com.br/app/index.php

You may also track your package through the “Track Your Order” section on our website.

Important: Accurate Shipping Information

Greenlyx ensures that your order is shipped to the address provided at checkout.
Therefore, please make sure to enter your delivery information carefully to avoid any issues with delivery.

All information provided during checkout is entirely the customer’s responsibility.
Greenlyx is not liable for delays or delivery issues caused by incorrect or incomplete address information.

Need Help With Your Order?

If you have any questions about your order or would like more details regarding tracking, simply send us an email with your order number.
Our team will review your request and assist you as quickly as possible.

We’re here to help!

Email: contact@greenlyx.com